Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Guarantee

  • Each ticket you send to our tech assistance crew will be responded to in up to one hour. All standard inquiries are going to be resolved immediately. However, if the assistance inquiry you have sent calls for help from a qualified technician, we’ll send the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Qualified Technical Support Service

  • Our technical assist crew is going to be on duty for you round–the–clock to to take care of all support demand tickets that you submit. We offer technical support for all the software programs that are pre–configured on your server. These include our custom built Site Control Panel, the chosen Operating System as well as the server management panel (with respect to the VPS type).

  • Intuitive help center
  • An Intuitive Help Section

  • Each part of the Site Control Panel that is included cost–free with your VPS provides you with a built–in articles base. You will find a range of extensive how to articles and reviews and a variety of step by step video courses that show all the normal website control tasks. You can easy–access them by hitting the Help or Video control keys in the top right part of each Control Panel section.