Customer Support Channels
A 60–Minute Response Time Guarantee
We provide a one–hour response time warranty for every support ticket or email that you submit to our tech support team. We will quickly reply to all typical queries and forward right away the matter to our sysadmins in case further assistance is needed. If you make use of our Optional Managed Services package, we will execute any of the included services at a time that has been agreed upon upfront.
An Excellent Client Care Service
We’ll be at your disposal 24–7 to reply to any questions that you may have about our Site Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need assistance with server administration procedures, you can make use of our Optional Managed Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures
An Intuitive Help Section
We have provided the Site Control Panel with a comprehensive knowledge base, which includes extensive explanations of its features and functions. What’s more, we have filmed exhaustive video tutorials that will further explain to you how to carry out a certain action or resolve a commonly experienced issue. The how–to articles and the tutorial video clips are readily reachable from each section of the Site Control Panel via the Videos and Help buttons situated in the upper right corner.