Though this isn't the mainfactor to help you recognize a reliable cloud hosting company from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is a sign that you aren't working with a one-person firm and that you will be able to get in touch with someone whenever you're looking for help. The telephone support for web hosting services may vary from common to dedicated, which means that the issues which can be resolved with a call differ depending on the particular company. Generally, these issues are more basic and feature billing or 1st level technical issues since more difficult tasks often require a support ticket where both you and the sysadmins can track what's going on with a given situation. However, having the option to phone call your service provider will save you considerable time and efforts for the numerous small issues which may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Hosting

We believe that being able to talk with a live agent is very important, so we have 3 support lines all around the world (Australia, USA and UK) and you are able to contact us on the phone for 14 hours a day. In case you consider acquiring one of our Linux cloud hosting, for example, you'll be able to call us and learn more about our services before you order so as to ensure that we meet all the system requirements for your web sites. Following the purchase, you'll be able to contact us about all of the sales or billing difficulties you may experience, or get any general or basic tech information you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, which will make it easier to follow the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always somebody to assist you if you have any queries about the semi-dedicated server packages that we offer. Whether you would like to learn more about our plans, you have a billing issue or some general problem, you can call us. Although some more complex problems could require a ticket to give some time to our tech support team to investigate, we're able to help you with numerous tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the U.S.A., the UK and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we also have an international number where you will be able to get in touch with us.