If you ever have any inquiries in regard to your hosting package or you face a problem with your websites, you’ll need to touch base with the web hosting company’s client support team. It may not matter how quickly they’ll respond if you have an inquiry of a generic nature, but an issue like a failed application update, for example, may result in your website becoming damaged or unavailable on the web. And the longer you wait for the support team to lend a helping hand, the longer the website will be down. If you offer services or goods online, any outage will negatively influence your site and you can lose existing or potential visitors. A lot of web hosting providers, particularly resellers, handle support tickets and e-mails within twenty four hours, but in the online age that is much too long, as visitors will hardly ever go back to a site that’s not working correctly over long time periods.

One-Hour Response Guarantee in Cloud Hosting

If you are using one of our Linux cloud hosting and you have an inquiry or encounter a predicament, you can contact us 24x7 by posting a ticket or by sending an email and we promise that you’ll get a response in no more than 60 minutes. In case the issue can be resolved, we’ll do it before we get back to you, while in case there is something that you need to do on your end, we will provide you with all the required details – what possible solutions to try, what settings to check, and so on. Typically, you’ll obtain an answer within no more than 30 minutes, which means that waiting for hours on end or even for more than a day to obtain support is something inconceivable. Our one-hour reply guarantee is valid for any inquiry that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we realize precisely how crucial it is to obtain prompt help, we guarantee that you’ll never need to wait for more than 1 hour to receive an answer to any trouble ticket that you send through your semi-dedicated server CP. As it is, you’ll rarely have to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of its nature – general, technical or billing. Also, our customer and tech support staff will be at your disposal 24x7x365, which implies that even in case you post a ticket during legal holidays, you will invariably receive a blazing-fast reply, which will include the answer to a question, the solution to an obstacle or the info necessary to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever have to spend a whole day awaiting an answer like you would with many other hosting providers.