One-Hour Response Guarantee in Cloud Hosting
If you are using one of our Linux cloud hosting and you have an inquiry or encounter a predicament, you can contact us 24x7 by posting a ticket or by sending an email and we promise that you’ll get a response in no more than 60 minutes. In case the issue can be resolved, we’ll do it before we get back to you, while in case there is something that you need to do on your end, we will provide you with all the required details – what possible solutions to try, what settings to check, and so on. Typically, you’ll obtain an answer within no more than 30 minutes, which means that waiting for hours on end or even for more than a day to obtain support is something inconceivable. Our one-hour reply guarantee is valid for any inquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we realize precisely how crucial it is to obtain prompt help, we guarantee that you’ll never need to wait for more than 1 hour to receive an answer to any trouble ticket that you send through your semi-dedicated server CP. As it is, you’ll rarely have to wait for more than 20 to 30 minutes and this is valid for any inquiry irrespective of its nature – general, technical or billing. Also, our customer and tech support staff will be at your disposal 24x7x365, which implies that even in case you post a ticket during legal holidays, you will invariably receive a blazing-fast reply, which will include the answer to a question, the solution to an obstacle or the info necessary to solve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever have to spend a whole day awaiting an answer like you would with many other hosting providers.