Installation and Troubleshooting

What does the Installation & Troubleshooting package contain? What services exactly could VPS and dedicated server users benefit from?

One of the typical reasons to get a hosting server of your own is the fact you'll have 100 % control over the software environment and you could install anything you wish. This will permit you to run programs which require certain software to be present on the server, which is not possible with a shared web hosting server in which you'll be able to install software only within the account, but not on a root level. In case you're not very familiar with this type of matters, however, you might face issues because managing a hosting server of your own differs from managing a standard shared hosting account. In this light, we offer an upgrade with our hosting server packages called Installation & Troubleshooting, hence our administrators can easily handle different tasks which should be carried out or can resolve a variety of problems that you could experience.

Installation and Troubleshooting in VPS Web Hosting

The upgrade is available with all virtual private server solutions we offer and you could add it either during the signup or at any time later through your billing Control Panel. It includes 60 minutes of custom work on your server, so our admins could help you with software installation or setup. They can furthermore troubleshoot any piece of software that you have already installed in case it doesn't work, so you won't have to waste time to discover what's wrong since they can help you in a very quick and professional way. Because this is a one-time upgrade, you'll be able to get it only if you need it and if a certain task takes less time, the rest of the minutes will be available for the future and will not be reset in the end of the month. This upgrade is beneficial in case you can't do something by yourself or in case you have our Managed Services upgrade, but the 30 minutes of custom work it features aren't enough for a specific task.

Installation and Troubleshooting in Dedicated Servers Hosting

You may add the upgrade to any of the Linux dedicated servers hosting we offer at any time that you need it. In case you need any custom work from our admins right after your web server is prepared, you can acquire the upgrade during the server signup procedure, or if you need something to be performed later, you could add the upgrade from your billing Control Panel. The Installation & Troubleshooting service comes with an hour of work from our admins on your machine, so in the event that you face any problems to install a third-party piece of software or some app gives errors and doesn't work the way it should, our experts will be able to assist you in a very timely manner. If a task takes less than sixty minutes, the remaining time will be available for future tasks and you'll be able to see it inside the billing area. This upgrade is suitable if you do not have a lot of experience with managing a server or if you use our Managed Services upgrade, but you exhaust the half an hour custom work it provides.