24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance right away, so our cloud hosting services include 24/7 technical support along with several means of communication. In case you do not have an account yet, you can phone us or use our live chat and chat with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up purchasing a service which you cannot use effectively. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the majority of providers on the market, we reply to all the tickets within the hour, so you will not need to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting that we supply include 24/7 customer and tech support, so whatever the issue you have, you're able to get in touch with us and we will assist you without delay. The guaranteed reply time for every e-mail message or support ticket that you open via your Hepsia hosting Control Panel is just one hour; usually the response time rarely is more than twenty minutes. We also provide phone support with a couple of local numbers worldwide plus a live chat, which means that you are able to get in touch with us and get additional information about our services even if you do not have an account yet. We're able to help you with any kind of question or a difficulty you have - payment methods, package specs, email configuration, web hosting account settings, and so on. If you use our services, you will not ever experience a situation where you should wait for a few days to get a problem solved like you will have to do with a lot of other suppliers.
24/7 Customer Support in VPS Web Hosting
Every single virtual private server package that we offer comes with 24/7 customer and tech support, therefore if you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us anytime, even weekends and holidays. For your convenience, we provide different ways of communication - phone support with a couple of local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it will be much easier to keep track of what's going on. The maximum warranted response time for all email messages and tickets is 1 hour, however it rarely takes that long to get support. When you add the Managed Services upgrade that we supply, our administrators will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive well-timed support in general, let alone when you operate an entire server, so each and every dedicated server that we provide includes 24/7 support with 1-hour answer time warranty whatever the problem. The service is cost-free for any type of problems with your server or the software that was installed from our administrators during the setup, so you can get in touch with us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual answer time for either rarely surpasses 30 minutes as we have administrators available twenty-four hours a day. In case you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you may use our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to include to your server package from your billing Control Panel.